Privacy Policy
At Rosemont Atelier (“Rosemont Atelier”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and, where necessary, share your personal information when you visit our website, use our services, place an order, or otherwise communicate with us. Together, these activities are referred to as the “Services”.
For the purposes of this Privacy Policy, “you” and “your” refers to anyone who interacts with our Services, including customers, website visitors and other individuals whose personal information we may process in connection with the Services.
Please take the time to read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we handle personal information as described below. If you do not agree with this Privacy Policy, please do not use our website or Services.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.
Whenever we make changes, we will publish the updated version on our website and revise the “Last updated” date at the top of this page. Where required by applicable law, we will also take any additional steps necessary to notify you of material changes.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal information.
How We Collect and Use Your Personal Information
We collect personal information in different ways depending on how you interact with Rosemont Atelier.
We may collect information directly from you, automatically when you use our website, or through third parties that provide services to us.
The information we collect may be used to operate our website, process and fullfil orders, communicate with customers, provide customer support, improve our Services, protect against fraud and comply with our legal obligations.
In addition to the purposes specifically described in this Privacy Policy, we may use personal information where necessary to operate and protect our business, enforce our terms and policies, comply with applicable laws, and protect the rights, safety and security of Rosemont Atelier, our customers and others.
Personal Information We Collect
The type of personal information we collect depends on how you interact with our website and Services.
For the purposes of this Privacy Policy, “personal information” means information that identifies you, relates to you, describes you, or could reasonably be associated with you.
Information You Provide Directly
When you interact with Rosemont Atelier, you may provide us with information such as:
- Contact information, including your name, email address, telephone number and billing or shipping address.
- Order information, including your name, billing address, shipping address, order details, email address, telephone number and payment or transaction confirmation.
- Account information, where applicable, such as your account details, login information and other information associated with your customer account.
- Shopping activity, including products you view, save, add to your cart or otherwise interact with while using our website.
- Customer service information, including information you choose to provide when contacting us, such as through email, contact forms or other communication channels.
- Other information you voluntarily provide when communicating with Rosemont Atelier or using particular features of our website.
Providing certain information may be necessary for us to provide specific Services. If you choose not to provide information that is required for a particular function, you may not be able to use that function or complete certain transactions.
Information Collected Automatically
When you browse or interact with our website, certain information may be collected automatically.
This may include information relating to your device, browser, operating system, IP address, network connection, approximate location, pages viewed, products interacted with, referring websites and information about how you use our website.
We may collect this information through cookies, pixels, tags and other similar technologies. We refer to these technologies collectively as “Cookies”.
Automatically collected information helps us understand how visitors use our website, maintain website functionality, improve the shopping experience and, where permitted by applicable law and your choices, support our marketing and advertising activities.
Information We Receive From Third Parties
We may also receive personal information from third parties that support our website, business or Services.
These third parties may include:
- Technology and ecommerce providers that help us operate our website, such as Shopify.
- Payment service providers that process payments and related transaction information.
- Shipping and fulfilment providers that assist with delivering your purchases.
- Marketing, advertising and analytics providers that help us understand website activity and promote our products.
- Other service providers that process information on our behalf in connection with operating Rosemont Atelier.
For example, payment providers may process information such as payment details, billing information and transaction information when you purchase products from us.
Third parties may also collect information through Cookies or similar technologies when you visit our website, interact with our emails, or engage with our advertisements.
Information received from third parties will be handled in accordance with this Privacy Policy and, where applicable, the privacy policies of those third parties.
How We Use Your Personal Information
Depending on how you interact with Rosemont Atelier, we may use your personal information for the following purposes:
Providing Products and Services
We use personal information to operate our Services and fulfil purchases made through our website.
This may include:
- Processing and confirming orders.
- Processing payments.
- Preparing and fulfilling purchases.
- Arranging delivery.
- Sending order and shipping updates.
- Managing returns, refunds and exchanges.
- Maintaining customer accounts where applicable.
- Providing customer support.
- Enabling customers to submit product reviews or other content where this functionality is available.
Marketing and Advertising
Where permitted by applicable law and, where required, with your consent, we may use personal information to communicate with you about Rosemont Atelier, our products, promotions and other updates.
This may include email, SMS, online advertising and other marketing channels.
We may also use information to better understand customer interests and improve the relevance of advertising displayed on our website or on third-party platforms.
You can unsubscribe from promotional communications at any time using the unsubscribe instructions included in our marketing messages.
Website Improvement and Analytics
We may use information about how visitors interact with our website to understand which pages, products and features are most useful.
This information may help us improve our website, products, customer experience and Services.
Security and Fraud Prevention
We may use personal information to identify, investigate and prevent fraudulent, unauthorised, illegal or potentially harmful activity.
Where you create an account with us, you are responsible for keeping your login credentials confidential and should not share your password or other account information with anyone else.
If you believe your account or personal information has been compromised, please contact us as soon as possible.
Customer Communication
We may use your personal information to respond to questions, provide customer support, resolve issues and communicate with you regarding your orders or other interactions with Rosemont Atelier.
Cookies
Rosemont Atelier uses Cookies and similar technologies on our website.
Cookies may allow us to remember certain information, understand how visitors interact with our website, maintain website functionality and improve your overall shopping experience.
Some Cookies may be necessary for the website to function properly, including features such as shopping carts, checkout and security.
Other Cookies, such as analytics, advertising or similar technologies, may be used to understand website activity or provide more relevant advertising. Where required by applicable law, we will request your consent before using non-essential Cookies.
Our website is powered by Shopify, which may also use Cookies and similar technologies as part of providing its ecommerce platform and related services.
For additional information about Shopify's use of Cookies, please refer to Shopify's own privacy and cookie information.
You may also be able to manage or disable Cookies through your browser settings. However, disabling certain Cookies may affect the functionality and performance of our website.
Please note that disabling Cookies in your browser may not prevent all forms of information sharing with third parties, particularly where other technologies are involved.
How We Share Personal Information
We may share personal information with third parties where this is necessary to operate our business, provide our Services, fulfil orders, process payments, provide customer support, protect our business or comply with legal obligations.
Depending on the circumstances, these parties may include:
- Service providers that support our website and business, including technology providers, payment processors, analytics providers, customer service providers, fulfilment partners and shipping companies.
- Shopify and other ecommerce, marketing and advertising partners where necessary to provide our Services or support our business.
- Third parties where you have specifically requested or authorised us to share your information, such as when information is required to arrange delivery of your order.
- Companies within our corporate structure, where applicable and where necessary for legitimate business purposes.
- Professional advisers or other parties where necessary to protect our legal rights or interests.
- Government authorities, regulators, courts or law enforcement agencies where we are legally required to do so.
- Third parties involved in a business transaction, such as a merger, acquisition, restructuring, sale of assets or similar transaction.
We only share personal information where we have a lawful basis to do so and in accordance with applicable privacy and data protection laws.
Categories of Personal Information We May Share
Depending on your interaction with Rosemont Atelier, the information we may share can include:
- Identifiers, such as your name and contact details.
- Commercial information, such as information relating to purchases, orders, products viewed and customer service interactions.
- Internet or electronic activity information, such as information about your interaction with our website and online Services.
- Transaction information, such as information necessary to process and fulfil purchases.
These categories may be shared with service providers and business partners that assist us with:
- Website and e-commerce services.
- Payment processing.
- Order fulfilment.
- Shipping and delivery.
- Customer support.
- Analytics.
- Marketing and advertising.
- Website security and fraud prevention.
We do not intentionally use or disclose sensitive personal information for the purpose of creating or inferring personal characteristics about you.
User Generated Content
Our website may allow customers to submit product reviews, photographs, comments or other user-generated content.
If you choose to submit content to a publicly accessible section of our website, that content may be visible to other visitors and members of the public.
Please consider carefully what personal information you choose to include in publicly available content.
Rosemont Atelier cannot control how third parties may use information that you voluntarily make publicly available. We therefore cannot guarantee the privacy or security of information that you choose to publish publicly.
Third-Party Websites and Links
Our website may contain links to websites, platforms, applications or services operated by third parties.
If you choose to visit a third-party website through one of these links, we recommend reviewing that third party's privacy policy, cookie policy and terms before providing any personal information.
Rosemont Atelier does not control third-party websites and is not responsible for their privacy practices, security, content or handling of personal information.
The presence of a third-party link on our website does not necessarily mean that Rosemont Atelier endorses that third party, its services or its content.
Information you choose to share on third-party social media platforms or other public or semi-public services may be visible to other users of those platforms and may be subject to the privacy policies of the relevant third party.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to Rosemont Atelier without appropriate permission, please contact us using the details provided below.
We will take appropriate steps to review the request and, where required by applicable law, delete the information.
Security and Retention of Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
For this reason, while we work to protect your personal information, we cannot guarantee absolute security.
We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to provide our Services, maintain customer and transaction records, comply with legal obligations, resolve disputes, enforce agreements or protect our legal rights.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
Your Rights and Choices
Depending on where you live and the laws that apply to you, you may have certain rights relating to your personal information.
These rights may include:
Right to Access
You may have the right to request information about the personal information we hold about you and how we use or share it.
Right to Deletion
In certain circumstances, you may have the right to request that we delete personal information we hold about you.
Right to Correction
You may have the right to ask us to correct personal information that is inaccurate or incomplete.
Right to Data Portability
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured and commonly used format or request that it be transferred to another organisation.
Right to Restrict Processing
Depending on applicable law, you may have the right to ask us to restrict or limit certain processing of your personal information.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Withdrawal of consent will not affect processing that took place before your consent was withdrawn.
Right to Object
Where applicable, you may have the right to object to certain processing of your personal information, including certain forms of direct marketing.
Marketing Preferences
You can stop receiving promotional emails by selecting the unsubscribe option included in our marketing communications.
Even if you unsubscribe from marketing communications, we may continue to send you necessary non-promotional communications, such as messages relating to your orders, purchases, account or customer service requests.
Exercising Your Privacy Rights
If you wish to exercise a privacy right or ask us a question about how we handle your personal information, you can contact us using the details provided at the end of this Privacy Policy.
We may need to request certain information from you to verify your identity before completing a privacy request.
Where permitted by applicable law, you may also be able to appoint an authorised representative to submit a request on your behalf.
We will handle privacy requests within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising privacy rights available to you.
Complaints
If you have concerns about how Rosemont Atelier handles your personal information, we encourage you to contact us first so that we can review and address your concern.
If you are not satisfied with our response, you may have the right to submit a complaint to the relevant data protection or privacy authority in your country or region.
For customers in the UK, this may include the Information Commissioner's Office (ICO).
International Users
Rosemont Atelier may use service providers, technology providers and business partners located in countries outside the country in which you live.
As a result, your personal information may be transferred to, stored in or processed in another country.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection laws.
Where required, we may rely on recognised legal safeguards for international data transfers, such as adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact Rosemont Atelier using the details below:
Rosemont Atelier
Email: info@rosemontatelier.com
Country: United Kingdom